About Us
Meet the Team
Our mission as a professional property management company is to deliver 5-Star service at an amazing rate. We help our clients achieve financial success while protecting their assets. We know that happy tenants are good for landlords, and we treat your tenants with respect and kindness. We believe in the importance of great customer service and complete transparency in every aspect of our business.

Kristoff Contreras
Customer Concierge Specialist
With over a decade of experience, Kristoff has cultivated a skill set that is directly applicable to property management. His role as a Learning Experience Designer involved managing projects that required a keen understanding of client needs and effective collaboration with diverse teams—skills crucial for coordinating with tenants, staff, and stakeholders in property management.
His background in human resources equipped them with insights into employee relations and conflict resolution, both of which are vital for maintaining a positive living environment in properties. Understanding the dynamics of team and tenant interactions helps in fostering a community-oriented atmosphere, essential for tenant satisfaction and retention.
Beginning his career in customer service, Kristoff developed strong communication skills that enables him to effectively address tenant inquiries and concerns. This experience is particularly relevant in property management, where responsive and clear communication can significantly enhance tenant relations and satisfaction.
A proponent of smart work, Kristoff consistently seeks innovative solutions to streamline processes and improve operational efficiency. His problem-solving skills are essential when navigating the challenges that arise in property management, from maintenance issues to tenant disputes.
Specializing in Public Speaking and Business Communication, Kristoff excels in engaging with individuals from diverse backgrounds. This ability is invaluable for community engagement initiatives and building strong relationships with tenants. His commitment to creating impactful experiences and fostering a sense of community positions them as a forward-thinking leader in property management.

Madz Cuenca
Client Services Manager
Madz Cuenca brings three years of dedicated experience working with real estate agents and brokers, making her a valuable asset in the property management industry. Beginning her career in customer service and team management, Madz developed a strong foundation in handling complex client interactions and resolving issues effectively. Her roles at call center companies allowed her to refine these skills, leading teams to consistently achieve high standards of service.
Now, with a focus on property management, Madz leverages her comprehensive background to ensure that every property she manages is well-maintained and optimized for market success. Her commitment to excellence and her deep understanding of real estate operations make her a trusted partner for agents and brokers alike.

Amber Ezell
Property Manager
I’m a Property Manager with Tide Property Management, where I oversee a diverse portfolio of single-family and multifamily homes across South Carolina. My role includes everything from leasing and renewals to maintenance coordination, resident relations, and financial oversight.
With over a decade of experience in customer service and property management, I’m known for being detail-oriented, solutions-driven, and approachable. I focus on creating a positive experience for residents while also protecting owner and company interests.
Licensed in South Carolina, I take pride in strong communication, organization, and problem-solving. My goal is to continue growing in leadership, taking on new challenges, and helping Tide deliver excellent property management services.

Yasmine Fawzy
Business Development Coordinator
Yasmine works on the business development side of Tide, focused on creating a seamless and rewarding experience for property owners. With a passion for helping people, she’s also pursuing a career in medicine and aspires to become a pediatrician. Her goal at Tide is to build meaningful relationships and make every owner’s experience with us better.

Pierce Fryga
Business Development Manager
Pierce Fryga is from Lexington, SC. He is also an active member of the SC Army National Guard. When Pierce and his wife Emily moved to Charleston they fell in love with the Lowcountry. Prior to working at Tide PM Co. Pierce worked in Residential and Commercial Real Estate Sales. He has also worked with the Department of Health and Environmental Control (DHEC) as the Disaster Preparedness Coordinator of the Lowcountry.
Pierce is primarily focused on delivering premium-level services to all of his clients and helping them meet their goals through property management. His local market expertise makes him an asset to your property management needs.

Joel Hernandez
Business Development Coordinator
Joel is the Business Development Coordinator at Tide Property Management, where he plays a key role in connecting property owners with the support, guidance, and service they need to manage their rentals with confidence. Though new to the property management industry, Joel brings over a decade of successful sales experience and a proven talent for building relationships over the phone.
Before joining Tide, Joel spent more than a year with Northwest Builders and Renovation, a respected general contractor, where he gained valuable insight into construction, property upkeep, and the needs of homeowners and investors. His background in sales and construction gives him a well-rounded understanding of what property owners care about most — reliability, communication, and results.
Known for his professionalism, strong communication skills, and ability to make clients feel comfortable from the very first conversation, Joel is committed to helping Tide set the standard for service in the Charleston area.

Denise Humphrey
Property Manager
Denise Humphrey is a dedicated property management professional committed to building and maintaining exceptional relationships with property owners, tenants, and vendors. With more than 12 years of experience managing single-family homes, short-term vacation rentals, and community associations, she is known for providing responsive, knowledgeable, and results-driven service. Denise manages her portfolio with integrity, professionalism, and strong attention to detail, ensuring owners and residents receive outstanding support.
A Charleston, South Carolina native and graduate of the College of Charleston, Denise currently resides on Daniel Island. She is proud to be a member of the Tide Property Management team and is passionate about fulfilling the company's mission of treating everyone with kindness while delivering exceptional service and honest, transparent communication. Denise is committed to creating positive experiences, building lasting relationships, and helping every property under her care achieve long-term success.

Stephanie Thomas
Property Manager
My name is Stephanie Thomas, and I am a seasoned real estate professional with expertise in Charleston residential properties since 2010. I have been an active agent in Property Management for the past seven years, transitioning into the role of Leasing Manager/Property Manager after my success as Assistant Property Manager and Renewal Specialist.
I am thrilled to be a part of the Tide Property Management Co and excited to share my knowledge and also gain knowledge from this exceptional team. As a resident of Mount Pleasant for 17 years, I’m deeply connected to the community. My husband is a mortgage broker, and we have three college-aged children active in sports and other activities. I’m committed to delivering exceptional service to both property owners and tenants and have them know they are valued and well cared for through open communication and dedicated service.

